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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorTorres, Edgar
dc.contributor.authorCortés Pujols, Francis
dc.date.accessioned2020-07-21T11:08:11Z
dc.date.available2020-07-21T11:08:11Z
dc.date.issued2012
dc.identifier.citationCortés Pujols, F. (2012). Database update automation for a service company applying DMAIC [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/430
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractAbstract – Working in a service oriented engineering organization, delivery, quality and cost reduction, are very important for a competitive and successful environment, managing data and present reports to their clients needs to be precise, accurate, and aware of the importance of the delivery date. Because of these reasons manual data management must be reduced using software programming to manage the data. The objective of this project was to reduce the manual data management from 100% to 75%. DMAIC methodology was used to identify possible causes and areas of improvement in the process. The major causes for complaints are the late delivery, missing information, and wrong data used. The standard works and workflow were updated during the Control phase of the DMAIC and a checklist was created to verify the data accuracy. The manual process was automated to a 95% and the lead time reduced in 80%. Key Terms – Customer Satisfaction, Database Automation, DMAIC, Process Improvement.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2012;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshManufacturing processes--Automationen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleDatabase Update Automation for a Service Company Applying DMAICen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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