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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorPeña Pons, Héctor H.
dc.date.accessioned2020-07-21T11:09:49Z
dc.date.available2020-07-21T11:09:49Z
dc.date.issued2012
dc.identifier.citationPeña Pons, H. H. (2012). Implementing quality management techniques into a dental office for improving performance of the operations [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/434
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractAbstract - The objective of this research is to improve operations of a dental office by the application of Quality techniques. In this research, the performance of the actual process was evaluated and categorized to achieve a desired improvement by the application of Lean techniques and Six Sigma tools to overcome a defect. A survey was handed to 48 patients to measure satisfaction and to collect feedback related to the process; other survey was handed to the dentist to collect additional data. The use of field observations and monitoring allowed the base for the development of ideas to solve the defects identified by the quality techniques. Further definition and organization of the process was determined to ensure the process flow with minimum amount of bottleneck that resulted extensive waiting times and increased cycle times. The overall cycle time of the process was reduced by 27% and the patients waiting time reduced by 20 minutes, resulting in an improved customer satisfaction. Key Terms - Dental Office, Lean Techniques, Six Sigma, Waiting Time.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2012;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshDental offices--Managementen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleImplementing Quality Management Techniques into a Dental Office for Improving Performance of the Operationsen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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