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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorMorales, José A.
dc.contributor.authorRivera Camacho, Jorge L.
dc.date.accessioned2020-07-21T17:45:28Z
dc.date.available2020-07-21T17:45:28Z
dc.date.issued2012
dc.identifier.citationRivera Camacho, J. L. (2012). Hair salon process improvement: A lean six sigma application to service industry [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/452
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractAbstract - In this project the waiting elapsed time of a customer will be analyzed and standardized to reduce or eliminate this time. The main objective of this project is to keep customer waiting time within 0 to 15 minutes. Due to the lack of historic data to determine the past waiting time, a Voice of Customer (VOC), from a customer point of view, was made using 40 people sample. The results showed that the main two issues were parking availability and waiting time. In this project, DMAIC Lean Six Sigma Tools were used in the process time of the services offered by four stylists to determine the average time of each service and standardize them. As a result, the customer waiting more than 30 minutes decreased by 100%. The people waiting within the range of 15<30 minutes decreased by 13% and those within range of 0<15 minutes increased by 92%. Key Terms - DMAIC, Service Failure, Service Time Standardization, Six Sigma.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2012;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshService industries--Managementen_US
dc.subject.lcshBeauty shops--Managementen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleHair Salon Process Improvement: A Lean Six Sigma Application to Service Industryen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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