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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorValentín Santiago, Marlen J.
dc.date.accessioned2020-09-09T16:05:40Z
dc.date.available2020-09-09T16:05:40Z
dc.date.issued2016
dc.identifier.citationValentín Santiago, M. J. (2016). Process improvement for client status report [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/536
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractDuring last year, customer service quality has been negatively affected, increasing document re-work and operational cost in the company. In order to improve the documentation development process the company plans to implement a measure that shows how much time they are saving their customers by delivering zerodefect status report to the approval process. To reach this goal, the DMAIC methodology was used to obtain a better understanding of the process and the areas that require an opportunity for improvement. Once the DMAIC structure was followed the total time to complete a status report process reduced from 86 minutes to an average of approximately 35 minutes. By reducing the amount of time in the status reports, employees could respond faster and obtain a much better quality and customer satisfaction. Key Terms  Defects, DMAIC, Quality, Status Reports.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2016;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshCustomer services
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleProcess Improvement for Client Status Reporten_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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