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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorGonzález Miranda, Carlos J.
dc.contributor.authorEncarnación Díaz, Krizalis
dc.date.accessioned2020-09-16T14:11:03Z
dc.date.available2020-09-16T14:11:03Z
dc.date.issued2016
dc.identifier.citationEncarnación Díaz, K. (2016). Design of a quality management in operations of Metrotrans, Inc. using DMADV methodology [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/572
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThis research will be focusing on the design of a quality system in operations of transportation for the company Metrotrans, Inc. The design shall establish the timing of the operations related to the services offered by public transportation as a private company. The quality system ensures the customer satisfaction, reduced costs, competitiveness and minimization of failures. This is important for the continuous improvement as progress the services offered. The main focus is the satisfaction of the customer taking into consideration the factors of time and service. The quality of the service is to identify the primary needs of the customer, guidance to employees involved in the services, to establish channels of internal communication, internal/external evaluation of the service and determine areas of improvement. For the time factor, are set timetables of routes which include unexpected situations such as: accidents, floods, detour, among others. In order to implement the quality system, DMAVD (Defined, Measure, Analyze, Design and Verify) tool for organize the project will be used. Key Terms - Customer, DMADV, Quality, Service.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesFall-2016;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshTransportation
dc.subject.lcshISO 9001 Standard
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleDesign of a Quality Management in Operations of Metrotrans, Inc. using DMADV Methodologyen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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