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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorPons Fontana, Carlos A.
dc.contributor.authorBorrero García, Elvin
dc.date.accessioned2020-09-16T15:39:49Z
dc.date.available2020-09-16T15:39:49Z
dc.date.issued2015
dc.identifier.citationBorrero García, E. (2015). Minimizing subscriptions and financial losses by implementing and improving quality process in radio base stations [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/612
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThere has been an increase in the wireless phone services. It is important for telecommunications companies to manage more efficiently their operations and equipments to be able to maintain a continuous service and prevent losing considerable amounts of customers. Losing customers translate to losing money. It is possible to analyze the operations from Centro de Operaciones de la Red of Claro Puerto Rico to identify areas that cause service failures. Using Lean Six Sigma tools, it is possible to understand better the causes of failures and then create plans to improve and reduce these. After analysis, it is possible to say that the mayor problem is hardware failures. Another observation is that the major causes of this failures are lack of equipment maintenance. This type of analysis could be used by any telecommunication company to identify areas that they could improve. Key Terms - Claro PR, DMAIC, Maintenance, Operations, Radio Base Station, Six Sigma.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesFall-2015;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshSoftware radio
dc.subject.lcshRadio resource management (Wireless communications)
dc.subject.lcshClaro Puerto Rico (Puerto Rico)
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleMinimizing Subscriptions and Financial Losses by Implementing and Improving Quality Process in Radio Base Stationsen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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