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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorGonzález Miranda, Carlos J.
dc.contributor.authorNúñez Núñez, Michelle
dc.date.accessioned2020-09-30T15:08:56Z
dc.date.available2020-09-30T15:08:56Z
dc.date.issued2014
dc.identifier.citationNúñez Núñez, M. (2014). Reduction of the vacation ownership cancellations in a hospitality industry [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/798
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractQuality loyalty is what all enterprise aims to have with every customer. Hotel chains compete to have the best deals for less. In order to make things different from others, new implementations have revolutionized the simple definition of a hospitality industry. The Hotel, in which this report will be based, have implemented, several years ago, a point-based ownership program that have transformed worldwide old fashion hotel chains. This is a program that wants to give families the opportunity to travel the world with a package that is for the rest of their life, from generation to generation. To maintain a continuous service improvement they need to create a method to engage the customer and avoid cancellations, in a way that they receive more for less. Businesses can implement various methods to achieve goals. Recommendations are applied to help reduce cancellations and determine the right path for continuous quality improvements. Lean Six Sigma philosophies are applied to reach perfection through the service process in this hospitality industry. Key Terms - Customers, DMAIC, Financial, Lean.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering Program
dc.relation.ispartofseriesSpring-2014;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshHospitality industry--Accounting
dc.subject.lcshCustomer loyalty
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleReduction of the Vacation Ownership Cancellations in a Hospitality Industryen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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