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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorDuffany, Jeffrey
dc.contributor.authorMorales Irizarry, Jorge
dc.date.accessioned2020-10-08T11:47:14Z
dc.date.available2020-10-08T11:47:14Z
dc.date.issued2013
dc.identifier.citationMorales Irizarry, J. (2013). A scalable architecture for enterprise level call center design [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/830
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThis article presents a project module of a larger Information Technology initiative as purposed by Company X. The module illustrates research efforts into potentially viable solution options through the use of network protocols. Also presented is the architecture and software design framework of the chosen method of implementation for this project. Prior to any in depth conversation, this article will include explanations of basic concepts not explicitly covered as a part of the project domain. This is because although not the projects focus, these concepts are deemed pertinent to understand in order to facilitate the reader's appreciation of the more detailed, non proprietary topics covered. Research findings, results and recommendations are also mentioned. Key Terms ⎯ †Automatic Call Dialers, Cisco GED-188 Network Protocol, Computer Telephony Integration (CTI), †Global Outbound Solution.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofComputer Engineering;
dc.relation.ispartofseriesFall-2013;
dc.relation.haspartSan Juanen_US
dc.subject.lcshWide area networks (Computer networks)
dc.subject.lcshInternet telephony
dc.subject.lcshDigital telephone systems
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleA Scalable Architecture for Enterprise Level Call Center Designen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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