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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorTerc Echevarría, Gladys V.
dc.date.accessioned2020-10-19T12:51:30Z
dc.date.available2020-10-19T12:51:30Z
dc.date.issued2013
dc.identifier.citationTerc Echevarría, G. V. (2013). Implementation of a 5’S pilot program in the Veteran Administration Hospital in San Juan, Puerto Rico [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/863
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractIn the recent years, the restructuring of health system has taken an approach to quality control in order to reduce cost and provide better services to patient. However it is a process that requires much work and research. The main objective of a quality program should be integration of systems to facilitate the administrator’s work and reduce operational costs. 5’S Pilot Program, or the five pillars of the visual workplace, is a systematic process of workplace organization. This tool helps an organization to identify non value adding activities in a current process and the opportunities for improvement. This Pilot Project was applied to Send Out Room/ Main Laboratory of Veteran’s Hospital in San Juan, Puerto Rico. The main aim was to apply 5’S tool to clean and organize the working area to be more efficient to complete daily workload and improve as well as internal customer satisfaction by January 2014. Key Terms - Health Systems, Lean Thinking, Total Quality Management, 5’S Philosophy.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness
dc.relation.ispartofseriesWinter-2013
dc.relation.haspartSan Juanen_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshTotal quality management
dc.subject.lcshVeterans' hospitals
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleImplementation of a 5’S Pilot Program in the Veteran Administration Hospital in San Juan, Puerto Ricoen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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