Development and Design of Quality Standards for Secure Proper Documentation in Hire Packs for Staffing Specialists
López Torres, Shirley D.
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This article discusses the development and design of quality standards in order to secure proper documentation in hire packs in a staffing agency. By constantly updating new forms and tracking new labor laws, this research will help the company to standardize the hiring packs and digital documentation until they reach the right specifications and offer the market a complete service that meets customers’ expectations. After implementing the Kaizen Event improvements, the percentage of hire packs exhibiting improper documentation decreased to 8%, slightly above the targeted 5%. A Kaizen Event, a Lean Manufacturing tool was utilized with the team in order analyze and improve current state, design and implement a future state to increase the employees’ and the department’s uniformity. Having those standards implemented will help develop quality standards for proper documentation to comply with customers’ needs and state and federal laws. Key terms ⎯ Kaizen event, quality, service industry, standardization