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dc.rights.licenseAll rights reserved
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorCastro Lozada, Mirnalyn
dc.date.accessioned2022-01-25T14:30:11Z
dc.date.available2022-01-25T14:30:11Z
dc.date.issued2021
dc.identifier.citationCastro Lozada, M. (2021). Virtual Queue Implementation to Reduce Waiting Time at Theme Park Attraction Rides to Increase Revenue [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/1296
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractSeveral times individuals visit with their family amusement parks and they spent 45 minutes to 3 hours of waiting per attraction. Since the amusement parks implemented seasonal attractions such as the Halloween horror nights to increase the visits from patron which extend waiting times all year round. To address this problem Kanban methodology techniques can be implemented to achieve customer satisfaction. This can be achieved by considering the customer as a material and the task would be to plan for Y amount of material to be processed in less time throughout the entire park for which virtual queues come in place. The methodology was implemented and tested before & after the SARS-Covid-19 restrictions were lifted during holidays which is the high demand. During the implementation and testing period of the Waiting Time Reduction at Theme Parks Methodology it was observed a positive impact of the Beta Test. Key Terms ⎯ Enhancing customer experience on theme parks, theme parks waiting time, time reduction at theme parks, virtual queue.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness Program
dc.relation.ispartofseriesFall-2021;
dc.relation.haspartSan Juan
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Unassigned
dc.titleVirtual Queue Implementation to Reduce Waiting Time at Theme Park Attraction Rides to Increase Revenueen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate School


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