Designing a Standardized Process Flow for Regulatory R&D Service Center: A Design for Lean Six Sigma DMADV Case Study

Abstract

Lean Six Sigma has great impact in the removal of non-value-adding activities and improving business performance. It does so by applying tools and techniques to eliminate waste, and focus on implementing strategies to efficiently identify areas of opportunity and improve them. This research studies the effects of applying Lean and Six Sigma DMADV methodology for the improvement of an R&D service center functional process flow and performance. The methodology is applied to identify variability in the process flow, measure and analyze them with quality techniques and tools, and design remedies to improve turnaround time. The results provide key inputs to focus on for future studies relating to Lean Six Sigma execution. Key Terms ⎯ DMADV, Lean Six Sigma, Process Improvement, Service Center.