Improving On-time Commitment Performance

Abstract

To improve the on-time commitment performance of organization XYZ, the current commitment process was evaluated. The methodology to improve the commitment process was broken down into five steps: (1) Assigning an engineer; (2) Engineer comes up with a schedule; (3) Completion of technical documentation and review cycle; (4) Technical submittal for approval: and (5) Commitment is closed. After implementing the commitment process improvements, the on-time commitment rate improved from 78% to 85%.Key Terms ⎯ Commitment report, Process improvement, Submarine.