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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorGonzález Miranda, Carlos J.
dc.contributor.authorLópez Villanueva, Elvin E.
dc.date.accessioned2020-07-08T13:06:38Z
dc.date.available2020-07-08T13:06:38Z
dc.date.issued2019
dc.identifier.citationLópez Villanueva, E. E. (2019). Reducing and optimizing the hospital discharge process using Six Sigma Approach [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/294
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractIn today’s world, the competitive environment in the healthcare industries leaves no margin for error. As such, new ways to improve the patient’s expectations on a continuous basis by focusing on technical and human skills; and developing cost effective methodologies are imperative. In order to improve the quality of healthcare system and because patient comfort and satisfaction are vital, the processes of discharging patients from medical facilities must be addressed accordingly. Some of the benefits of having an efficient discharge protocol are, but not limited to, bed availability for emergency scenarios, selective admissions (arrange in advance), an increase in customer satisfaction and hospital profitability. Therefore, this study aimed to minimize the patient’s discharge time by 20% using the Six Sigma DMAIC Model approach in a multidisciplinary hospital setting in Puerto Rico’s West area. Major findings in this study indicated that using a Six Sigma approach could improve patient flow by decreasing length of stay and wait time. Moreover, this method can improve patient volume in hospitals resulting in higher profitability. This study can serve as an example for healthcare managers to reduce and optimize the hospital discharge processes; allowing for a greater influx of patients, increased profit and yet maintaining high customer satisfaction. Key Terms – Discharge Process, DMAIC Model, Hospital, Six Sigma.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesSpring-2019;
dc.relation.haspartSan Juan Campusen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshHospitals--Admission and discharge
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.titleReducing and Optimizing the Hospital Discharge Process using Six Sigma Approachen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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