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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorAponte Santini, Jonathan
dc.date.accessioned2020-07-09T14:56:17Z
dc.date.available2020-07-09T14:56:17Z
dc.date.issued2018
dc.identifier.citationAponte Santini, J. (2018). Establishing a high performance on Puerto Rican government agencies through the application of quality methodologies [Unpublished manuscript]. Graduate School, Polytechnic University.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/327
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractGovernment agencies in Puerto Rico must implement quality methodologies to maximize its performance on processes and services. It is well known that government agencies in Puerto Rico suffered a lack on quality methodologies during its processes and services. It is important to develop a design project that can contribute into services and processes improvement. Among the past years, is well known that government agencies in Puerto Rico are not guided by methodologies that contribute on its performance. Since that happened, processes are affected by a negative impact on quality that brings a lot of wastes and affects processes, services, and finances. Through the linking and implementation of Lean, Six Sigma, 5s, and ISO 9001 methodologies. A design project can be developed to improve services and processes, in order maximize Puerto Rican government agencies performance into a higher percentage before 2022. High quality standards are key components on every organization to become successful. It is important to train employees, to understand how important is to practice quality principles by the incorporation of quality methodologies, to make improvements that can maximize government agencies performance and customer satisfaction in Puerto Rico. Key Terms - Government Agencies, Improvement Tools, Performance on Processes and Services, Quality Methodologies.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesSpring-2018;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshGovernment Agencies--organization & administration
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.titleEstablishing a High Performance on Puerto Rican Government Agencies through the Application of Quality Methodologiesen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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