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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorGirona Davila, Arelis Enid
dc.date.accessioned2020-07-15T13:44:08Z
dc.date.available2020-07-15T13:44:08Z
dc.date.issued2017
dc.identifier.citationGirona Davila, A. E. (2017). Enhancing training strategies on a retail environment through six sigma [Unpublished manuscript]. Grduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/381
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic Universityen_US
dc.description.abstractThis article discusses the crosstraining method established on a retail environment for a hiring process. This process was design with the Six Sigma approach, using DMAIC. It was developed a full training for new hires to standardize the process and ensure full knowledge of the organization’s objectives. This process will allow the organization to retain employees and provide them the tools for the delivery of customer service and ultimately increased profitable sales. Key Terms - Crosstraining, Customer Service, Hiring, Six Sigma.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesFall-2017;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshCustomer services
dc.subject.lcshTraining
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleEnhancing Training Strategies on a Retail Environment through Six Sigmaen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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