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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorMorales, José A.
dc.contributor.authorLópez Torres, Shirley D.
dc.date.accessioned2021-01-25T14:11:15Z
dc.date.available2021-01-25T14:11:15Z
dc.date.issued2020
dc.identifier.citationLópez Torres, S. D. (2020). Development and design of quality standards for secure proper documentation in hire packs for staffing specialists [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/1054
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThis article discusses the development and design of quality standards in order to secure proper documentation in hire packs in a staffing agency. By constantly updating new forms and tracking new labor laws, this research will help the company to standardize the hiring packs and digital documentation until they reach the right specifications and offer the market a complete service that meets customers’ expectations. After implementing the Kaizen Event improvements, the percentage of hire packs exhibiting improper documentation decreased to 8%, slightly above the targeted 5%. A Kaizen Event, a Lean Manufacturing tool was utilized with the team in order analyze and improve current state, design and implement a future state to increase the employees’ and the department’s uniformity. Having those standards implemented will help develop quality standards for proper documentation to comply with customers’ needs and state and federal laws. Key terms ⎯ Kaizen event, quality, service industry, standardizationen_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesSpring-2020;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshEmployment agencies
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.subject.otherKaizen
dc.titleDevelopment and Design of Quality Standards for Secure Proper Documentation in Hire Packs for Staffing Specialistsen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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